This is an example incident

Mon, 25 Mar 2024 20:58:31 +0000

Mar 25, 20:58 UTC
Resolved - Empathize with those affected and let them know everything is operating as normal.

Mar 25, 20:48 UTC
Monitoring - Let your users know once a fix is in place, and keep communication clear and precise.

Mar 25, 20:54 UTC
Identified - As you continue to work through the incident, update your customers frequently.

Mar 25, 21:24 UTC
Investigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.